LV. 17
GP 267

【遊戲交易注意】用錯方法被系統查到立刻回收:附上圖片解決方法

樓主 ㄧ隻貓 ligy741
今天,我申訴成功,雖然官方無法還我MW3遊戲,但還給我之前與外國人交易MW3遊戲的 26Keys!!
 
我要在這裡告訴以遊戲販賣台幣的賣家們,別用STEAM  TRADE平台送禮給別人,因為「賣家放上遊戲,但,買家沒放物品,導致雙方其中一方是空的,直接進行交易」被系統查到那一霎那,當買家開起遊戲,立刻被官方回收
 
回收遊戲的原因:被系統判定遊戲是騙來的,而進行回收~
 
 
以下把物品拿回來的教學,需要 買家和賣家 合作:
 
第一: 賣家先回報官方







最後一張圖的「你的問題名稱」 我是填寫『An unreasonable confiscating』中文意思是「無理的回收」。
 
內容填寫為(通通都要寫英文):
 
Dear administrators Hello!
附上你的發生日期,例如2012/ X X / XX  
 
※如果你是用steam  trade  交易來的遊戲再賣給買家,第一段先寫: I am trading on the server with the 用了什麼物品交易了遊戲(英文名稱)  of TF2 for a lawful's   遊戲英文名稱  , and I was ready to give him.

※ 如果是用刷卡買的就從英文第二段開始寫:
 
I give the 遊戲英文名稱  to him through steam trading uncarefully, and I forgot to give this game through steam gifting.


and finally, my friend was suspected by the steam, that she stole someone's game. And the 遊戲英文名稱  was confiscated by the steam


So i want to request steam to return the game to my friend. If we did anything wrong, please give a resonable explaination. Thank you

My steam :  賣家的個人檔案網址
My friend's steam : 買家的個人檔案網址
 
 
填寫完後,送出,等待12~24H 回復!!
 
---------注意:如果,官方回復你類似這些話-----
Message by Support Tech Toby on Thu, 1st Mar 2012 2:50 pm
Hello,

Thank you for contacting Steam Support.

We are unable to assist you if you are sending a ticket on behalf of someone else.

Please have your friend create their own Steam Support account and Steam Support ticket so that we may best assist them.

If you have any further questions or comments, please let us know.
 
整體英文意思說「叫買家親自去跟客服反應」。
 
--------買家親自去反應內容為:-----
 
Dear Administrator

2012   2 / 27~28

My  steam : 買家的個人檔案網址
My  friend's  steam: 賣家的個人檔案網址
During my birthday, my friend (賣家的ID) gave me a game (遊戲英文名稱), he sent this game to me through steam trading, but it was not sent through steam gifting.


When I was first time to open the 遊戲英文名稱 , steam gave out a question or error, idk 「Your game is recieved through steam trading?」

then  my  game  an unreasonable confiscating.


My friend ( 賣家ID ) had reported to Steam Support Tech once , But the steam support asked my friend to told the buyer ( me ) to send a message again to Steam Support. So I send a message to you again. Admin will you please  assist me to give me back my game ( 遊戲英文名稱 ).

I also have two picture of evidence in the file , please check ←如果有附上賣家給你禮物的證據,請填寫這句英文!!

Thank you.       
 
當然,買家去回報 100%無法要回遊戲,因為官方會答覆您這句
 
Hello,

Thank you for contacting Steam Support.

It appears the gifted title has been removed due to a billing error in the original purchase.

Our records indicate that your account received the game via a successful Steam Trade. Unfortunately, our records indicate you did not trade away any items/gifts in return for the game on your account.

Unfortunately, we will be unable to replace the game.

If you have any further questions, please let us know - we will be happy to assist you.     
 
但官方回給買家的話是給賣家或買家能拿回遊戲最好的證據!!請買家把官方回復給你的這段話拍照存證並複製給賣家,然後賣家繼續回復 給官方(賣家注意,不要再新增問題,直接回復你之前發的問題)。
 
 
最後步驟:
 
賣家只要這樣回覆給官方(以下內容為):
 
Dear Administrators,


填寫發生日期


My  steam: 賣家的個人檔案

My friend's  steam: 買家的個人檔案

-------------------------------------------------------------------------------------------------------

When my friend gave a reply to Steam, steam said


這邊請複製官方回復買家的話

-------------------------------------------------------------------------------------------------------


I understood what were you mean, but i though you got the wrong meaning.


Firstly, i wanted to "give" him the game as a present, not aimed to "trade" with him, so i neednt give him any "items/gift" right?


Secondly, i just knew that i uesd wrong method to give game to him, when my friend opened the game. So what can i do at that moment? Should i ask him to trade me something? It's too late, then Steam confiscated my game until now. Is it reasonable? can you understand this problem seriously?


I requested to get back my game/return the game to my friend. If not, please give me MORE reasonable explaination.


Thank you.      
 
 
-----完成,等待12~24H遊戲將會恢復買家或賣家其中一人身上-----
 
 
雖然複雜,但步驟很簡單!!
 
 
第一:賣家先回報官方問題,官方如果回你「要本人(買家)親自回覆」。
 
第二:買家回報官方,官方一定不會還你遊戲!!(但這只是製造證據的做法)
 
第三:買家把官方回報的話請拍照存證和複製給賣家,然後賣家做第二次的回報!!
 
原因很簡單:STEAM客服人員不只一個,其實很多!當賣家回報時,A客服人員一定跟賣家說「要本人(買家)去回復」。
 
當然,買家回報給官方同時,遇到的是B客服人員,買家那樣跟B客服人員說「朋友用錯交易方法送我遊戲而被沒收」,B客服人員當然不會相信你,因此東西無法歸還!!
 
買家在把B客服人員所回覆的話,拍照和複製給賣家,賣家再把B客服人員回復的話給A客服人員看!這樣一來,A客服人員也證實到買家有去回報而還等價值得物品或遊戲!!
 
這樣一樣來,遊戲就能回到買家或賣家其中一人身上!!如果遊戲是黑卡買的,我沒辦法!以上是合法買的遊戲被沒收的求解方法。
   
板務人員:

767 筆精華,03/18 更新
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