LV. 10
GP 11

【心得】origin被盜後處理方法

樓主 小朱 pigjustin111
GP6 BP-
因為本人被盜了帳號現在搶救回來了
第一個方法:
向客服反應可以向EA寄信或線上客服(我的是線上線上客服)
PS:線上客服有要打電話到英國
--------------------------------( 我 是 分 格 線)-----------------------------------------------------------------------------
第二個方法:
請點我用螢光筆塗起來的地方
你會收到下面這封信請點將您的電子郵件地址變更回來

第二點下去後會出現步驟請跟著走
第三步接下來請點origin登入時請點忘記密碼後輸入自己原本的信箱

你會收到一封信點網頁竟去修改

後登入自己的origin看看
如果安全代碼被改請開分身到EA help選英文客服
客服網頁:http://help.ea.com/
我和客服的對話紀錄
info: Your approximate wait time is 0 minute.
info: You are now ready to chat with Shyam.
Shyam: Thanks for contacting EA Customer Experience, my name is Shyam. How may I assist you today?
you: I want to change my origin security answer
you: how can I rest it ?
Shyam: Okay.
Shyam: I would be glad to help you.
you: thank you
you: ^^
Shyam: May I know your name so that I can address you properly?
you: before name?
you: because my account was stolne.
you: Someone change my account.
Shyam: Your account’s security is very important to us. To ensure that the request is coming from the actual owner, we have a verification policy in place. I have sent the verification email. So, please provide me the verification code.
you: My Email: 自己的信箱
Shyam: Your account’s security is very important to us. To ensure that the request is coming from the actual owner, we have a verification policy in place. I have sent the verification email. So, please provide me the verification code.
you: My original ID :自己的ID
you: Sorry, I iive in Taiwan.
Shyam: Okay.
you: English is not very good.
Shyam: I have sent the verification email. So, please provide me the verification code.
you: OK
you: 驗證碼
Shyam: Okay.
Shyam: So, please let me know your new security question and answer so that I can reset it for you?
you: OK
you: I think later.
Shyam: I would be glad to reset it for you.
Shyam: Please let me know?
you: OK
you: Q:自己的安全問題
you: A:自己的安全代碼答案
you: Is it okay?
Shyam: Okay.
Shyam: I have done it for you.
you: thank you^^
Shyam: You are most welcome!
Shyam: It was wonderful assisting you!
you: Should I try it now?
Shyam: Of course.
you: Can you wait 5 minute?
Shyam: I'm glad that I was able to help you. It wouldn't have been possible without your co-operation.
you: I try it.
Shyam: To change your security question and answer, please follow the below link :
http://help.ea.com/in/article/how-to-change-your-security-question-and-answer/

Shyam: To change your security question and answer, please follow the below link :
http://help.ea.com/in/article/how-to-change-your-security-question-and-answer/

Shyam: Is there anything else that I can help you with?
you: I ask you a question.
Shyam: Please do ask.
you: Should I give you a fake Web?
you: It is a fake origin Web.
Shyam: Please provide.
you: http://battlefield4netignplayers2.pe.hu/(這是我檢舉騙人的網頁 )
Shyam: Okay.
you: What should you do?
you: Blockade it?
Shyam: I will sent this information to our TOS(Term of Services) team and they will take the necessary action to this website.
Shyam: You can also visit the below link: http://help.ea.com/in/article/how-to-report-cheating/
you: Thanks for your help today.
Shyam: I'm glad that I was able to help you. It wouldn't have been possible without your co-operation.
Shyam: Thank you for contacting Electronic Arts Customer Experience. I appreciate your time and have a great day ahead!
Shyam: Now you may click the "Chat End" button to secure ending of this session.
Shyam: Bye and have a great day:)
----------------------------------( 我 是 分 隔 線 )-------------------------------------------------------
後再怕被盜可以設定origin的安全設定(我是用手機登入時要驗證碼比較安全)
設定時會問又用信箱還是手機

以上為個人經驗分享給需要的人
6
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未登入的勇者,要加入討論嗎?
板務人員:

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歡迎加入共同維護。


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